Return Policy


Your satisfaction is our top priority! If you do not absolutely love your new purchase, you may return the item(s) for a full refund of the purchased price, by mail, or in person at our retail store.

What can I return or exchange?
We’re sorry things didn’t work out! We will gladly refund or exchange all unwashed and unworn ticketed merchandise in its original condition within 30 days of your order date when accompanied by the original eReceipt listing the price paid.

Please note: Clearance
 items,underwear and promotions up to 40% are ""final sale"" and cannot be returned or exchanged unless the merchandise was found to be defective. 

*Sale items in the clearance section ware all final sale.
How do I return my items?


TWO EASY WAYS TO RETURN YOUR PURCHASES


IN-STORE

THE ADVANTAGES:
- Returns are free of charge.
- You can instantly exchange your item(s) for something you love.
- Our sales associates are there to answer any questions or concerns.

Please note:
Our stores cannot currently credit your  account, you have to return the marchandise and we will credit you account within 2 to 3 days.

ONLINE

THE ADVANTAGES:
- Easy, convenient, & hassle-free.
- We can credit your original method of payment.

Please note:
Shipping & handling charges will not be refunded.
Exchanges cannot be made, you need to place another order.

Returning or exchanging at our store:
Please bring your eReceipt and the item(s) you wish to return to our store. Refunds will be issued using the same method of payment used for the original purchase. For any inquiries, see conditions above or on the back of your original sales receipt and packing slip.

Returning by mail:
1. Package the unworn, unwashed items, with original tags, securely in the original product packaging, whenever possible with a copy of the invoice.

2. Send us the package by transport of your choice.

Please note that we are not responsable for any lost in the process.


How will I be refunded?
Refunds will be issued using the same method of payment and the same credit or debit card as the original purchase (except for gifts cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.


“Ship to Store” Returns
If you chose the “Ship to Store” shipping method, your order will be available at our store within 2 to 3 days.


If you have any questions, please don't hesitate to contact our Customer service team via email: fitboxboutique@gmail.com